Beyond Disney Heartwiring Healthcare Excellence (Fred Lee’s If Disney Ran Your Hospital Healthcare Excellence Series)

Building on the influence of If Disney Ran Your Hospital, Fred Lee and Rosemary Laird, MD, raise the bar once again—moving beyond service excellence to Heartwiring healthcare.To be Heartwired is to know and honor the patient’s story, delivering care with genuine compassion and empathy. Drawing on emerging science, narrative medicine, and real-world healthcare experience, the authors show how the provider-patient relationship itself improves outcomes.From theory to action—and addressing whether healthcare can afford compassion—the book concludes with a Heartwired Toolkit to help organizations build and sustain a culture where clinical excellence and human connection thrive together. Read more